Quality policies

The Unidad Clínica del Sistema Nervioso Renovar in favor of its users and in full compliance with the guidelines of the Ministry of Social Protection has implemented its Institutional Quality Program, which has had the active participation of all its employees and has been directly linked to the institutional PAMEC.

Among the actions that are currently being developed within the institutional quality program, we can highlight the following:

• Reengineering of macro-processes and institutional processes.
• Institutional adherence evaluations.
• Redefinition of internal committees.
• Compliance with the execution of the institutional PAMEC.
• Adverse event management policy.

Based on the above, it can be established that the Renovar Nervous System Clinical Unit is an entity highly committed to its users, always striving for quality through continuous institutional improvement.

Our guidelines are associated with:

• Contribute to early detection, mental health prevention and health promotion.
• To guarantee easy access to our services in accordance with the criteria of care prioritization.
• Ensure the correct diagnosis and assessment of the user.
• Provide effective, efficient and targeted treatment to achieve therapeutic and/or care goals.
• Contribute to the training of families to establish them as a support element of the user and provide support to reestablish and/or maintain family ties.
• To guarantee continuity of care and transversality of treatment.
• Ensure the correct completion of the medical history / care record.
• To keep the persons served and their families informed and to promote their active involvement in the care provided.
• Minimize the risks inherent to the disease and ensure the safety of the persons being treated.
• To provide good treatment to the people served.
• To guarantee the confidentiality and privacy of the persons attended.
• To guarantee the comfort of the people served and to have spaces adapted to their needs.
• To contribute to create a social environment that facilitates the community integration of people with mental illness.
• To provide continuous training to professionals, teaching and research to ensure the updating of knowledge and the evaluation of interventions with the ultimate aim of guaranteeing the quality of care.
• Contribute to the definition, development and consolidation of the care model, through collaboration with administrations, other institutions in the sector and associations.
• To have a competitive catalog of products and services.

Our quality objectives:

• Selecting and training personnel on an ongoing basis to improve their competence.
• Meet organizational goals.
• To offer service at the established time and place.
• To provide a service according to the patient’s needs.
• To provide a safe service, minimizing risks, adverse events and consequences.
• Continuous accompaniment of the patient until the effectiveness of the treatment is demonstrated.
• Continuous improvement of processes.